2013 OpenAFS Support Options

Secure Endpoints Inc. provides the highest quality support available for OpenAFS on Microsoft Windows, MacOS X, Linux, and Solaris. 

Bronze Level Support for OpenAFS
(US$5995 per year - Savings $1505)

• Secure Endpoints Inc. will respond to six separate incident support requests per year 
  (not to exceed five hours per incident)
• Secure Endpoints Inc. will use reasonable efforts to respond to incident support requests within one business day of receipt of request
• Secure Endpoints Inc. will work diligently on resolving the issue during normal working hours starting from Initial Response
• Support requests come via e-mail, sent by your company's designated customer representative.
  (Maximum two representatives)
• Additional support and contract development for enhancement requests is available at $250 per hour for a minimum of 4 hours
• All source code modifications performed as part of incident resolution will be contributed to OpenAFS.org
• Registration to a private mailing list providing periodic updates on OpenAFS development plans, a summary of recent bug reports, and access to pre-release builds.

Silver Level Support for OpenAFS
(US$16,995 per year - Savings $9405)

As above for Bronze Level Support, plus:

• Secure Endpoints Inc. will respond to fifteen separate incident support requests per year
  (not to exceed eight hours per incident)
• Support requests can come from two additional designated customer representatives
• Additional support and contract development for enhancement requests is available at $220 per hour for a minimum of 4 hours

Gold Level Support for OpenAFS
(US$34,995 per year - Savings $19,005)

As above for Silver Level Support, plus:

• Secure Endpoints Inc. will respond to forty separate incident support requests per year
  (not to exceed ten hours per incident)
• Additional support and contract development for enhancement requests is available at $180 per hour for a minimum of 4 hours

On-call Services
(US$15,000 per year)

Enhance the Silver and Gold Support options with On-call Services.  Receive one hour response 24 hours a day in case of critical need.

Per Incident Support for OpenAFS
(US$300 per hour; minimum 4 hours or US$1200)

• Incident support is paid per incident, based on the number of hours used in resolution

To order support, contact Secure Endpoints Inc. Sales or call +1 212 769-9018.