Secure Endpoints Inc. provides technical and development support for the following Network
Authentication technologies
Per Incident Support
(US$225 per hour; minimum 4 hours or US$900)
- Incident support is paid per incident, based on the number of hours used
in resolution
Bronze Level Support
(US$4995 per year)
- Secure Endpoints Inc. will respond to six separate incident support requests per
year
(not to exceed five hours per incident)
- Secure Endpoints Inc. will use reasonable efforts to respond to incident support
requests within one business day of receipt of request
- Secure Endpoints Inc. will work diligently on resolving the issue during normal
working hours starting from Initial Response
- Support requests come via e-mail, sent by your company's designated
customer representative.
(Maximum two representatives)
- Additional support and contract development for enhancement requests is available at $200 per hour for a minimum of 4 hours
- All source code modifications performed as part of incident resolution will be contributed to
open source project.
- Registration to a private mailing list providing periodic updates on
development plans, a summary of recent bug reports, and access to
pre-release builds.
Silver Level Support
(US$14,995 per year)
As above for Bronze Level Support, plus:
- Secure Endpoints Inc. will respond to fifteen separate incident support requests per
year
(not to exceed eight hours per incident)
- Support requests can come from two additional designated customer representatives
- Additional support and contract development for enhancement requests is available at $180 per hour for a minimum of 4 hours
Gold Level Support
(US$29,995 per year)
As above for Silver Level Support, plus:
- Secure Endpoints Inc. will respond to forty separate incident support requests per
year
(not to exceed ten hours per incident)
- Additional support and contract development for enhancement requests is available at $150 per hour for a minimum of 4 hours
On-call Services
(US$15,000 per year)
Enhance the Silver and Gold Support options with On-call Services.
Receive one hour response 24 hours a day in case of critical need.
